State Farm® Insurance Agent Regan Bruenger

"I have so much to say about my dissatisfaction not only with my agent Regan, but the staff in general. [*editing to add that they have a new staffer by the name of Kaley who has actually been great to work with, unfortunately a little to late but felt the need to add this. Hopefully they are improving] We started our home owners policy is December of 2022 and it took them 4 emails and contacting through the website for them to put our correct address on our statement. The address listed was an address we had never lived at and have no idea why it was on there or why our mail was being sent there. There was a huge storm that rolled out in March of 2023 and multiple houses were hit in Sherman area and our roof had bad hail damage- lost shingles etc. There were multiple patches that needed repaired per Suttons and two other company’s we had come out. We started a claim and for nearly two months were told an adjuster was going to come out. On three separate occasions, I took an entire day off work for a scheduled adjuster - that never showed. I ended up just dropping the claim. I then called my agents office and specifically stated I wanted this claim removed from our history - as they had effectively dropped the ball and were essentially worthless in this process. Fast forward to October 2024 when my bank calls to tell me that State Farm is dropping our homeowners policy. Three weeks later I received a letter in the mail from State Farm ( no call ever) that had a cancellation due to the claim from March that shouldn’t have even been on our account still- with a total claim amount of $0.00. Yesterday 10/31- I finally received a call from my insurance agents office. They took zero ownership and did not even offer an apology. Do not give them your business. They seem disorganized at best and definitely not a family centered business."

"I emailed Regan with a question and he called me within minutes of me emailing him. He was very helpful and took the time to explain things to me. I highly recommend!"

"The nicest people to work with"

"Been working with Regan bruenger for 10 years since my first car and him and his team have been great."

"I had a great experience working with Regan and his team. Everyone was very friendly and helpful!"

"Regan and his staff were super easy to work with! I also appreciate their quick and helpful responses to all my questions!"

"Great customer service!! Everyone I worked with was super knowledgeable and helpful!"

"Regan and his team were super helpful! Everyone was very welcoming and transparent throughout the whole process. I enjoyed working with his team, and I would highly recommended!!"

"Regan and his team are phenomenal. A great resource, and a very personal team. I would highly recommend using them, to anyone is the area! Lincoln, was so easy to talk to, set me up with a great life insurance policy!"

"Competent, fast and friendly. I only bought from them insurance and have not dealt with a claim jet. We will see. So far so good!"

"Great rates and coverage options. Regan is always available to answer any questions."

"The best experience!!! Everyone was so friendly and they have the best customer service."

"Called in for an auto quote and Lincoln was able to help me save some money"

"Came in to switch my auto and jack helped me save some money and get a renters policy as well. Overall great experience and very happy with service"

"This is possibly the best agent, I've dealt with. Great customer service!"

"Quick quote, great coverage and I am saving $100 a month from my former insurance company. Lincoln assisted me and I'm grateful!"

"Liz Hutton is so knowledgeable and helpful, had my insurance needs covered. Thank you!"

"Regan is the best! Always there to lend a helping hand and is very passionate about what he does. Thanks Regan!"

"Very knowledgeable staff"

"Couldn’t be happier with my decision coming to this State Farm! Everyone treated me professionally and helped me find the best deal! Thanks State Farm!"

"Did an amazing job saving me money!"

"Great business, great people, and an overall great experience"

"Very helpful and responds very quickly!"

"Jack Staten was extremely professional. Not sure how much they are paying that guy, whatever it is, he deserves double."

"Incredibly knowledgeable team with great work ethic and top notch customer service!"